How It Works
Step 1: Understanding the Driver’s Availability
Before anything, we check whether drivers are available, their current locations, and what type of loads they can haul. No point in booking a load if drivers are not ready for hauling load. So we always communicate with drivers before diving into load searching.
Step 2: Finding the Right Load
We dive into our direct broker's load list, load boards, and direct shipper contacts to find the best-paying and most efficient loads. It’s all about balancing rate per mile (RPM), deadhead miles, and delivery deadlines and delivery zone.
Step 3: Negotiating the Best Rate
Brokers and shippers always want to pay less but we make sure our driver gets the best rate. we negotiate, counteroffer, and sometimes walk away if the deal isn’t worth it. No low-paying freight on our watch.
Step 4: Booking the Load & Confirming Details
Once the rate is set, I book the load and make sure everything is in place:
✔ Pickup & delivery times
✔ Weight & load type
✔ Special requirements (e.g., tarps, temperature control, truck feature)
Step 5: Sending Load Information to the Driver
I send all details to the driver—no confusion, no surprises. They need to know exact addresses, broker contacts, and any special instructions. Communication is key. Once we get green signal from driver then we confirm the load and receive the Rate Confirmation and send it to driver.
Step 6: Keeping Track of the Load
Once the truck is rolling, I stay in touch. If there’s traffic, bad weather, or delays at the shipper/receiver, I handle it. Dispatching is all about problem-solving on the fly.
Step 7: Handling Paperwork & Invoicing
After delivery, I ensure the Bill of Lading (BOL) is signed, sent, and processed. Then, I either bill the broker/shipper directly or help the driver with factoring for quick payment. No paperwork, no payday.
Step 8: Rinse & Repeat
The truck is empty again? Back to Step 1. The goal is to keep wheels turning and profits flowing without unnecessary downtime.
Frequently Asked Question (FAQ)
1. How to Get Started?
We just need your consent to find loads on your behalf, along with a few essential documents:
2. Why Do We Need These Documents?
These documents are required by brokers to complete the carrier packet, which is necessary to book loads. We don’t need them for personal use—brokers require them to verify your authority and insurance before dispatching a load.
3. Can You Fill Out the Carrier Packet Yourself?
Yes, you can handle it yourself if you prefer not to share your documents with us. However, you must be readily available at all times. When we negotiate a load with a broker, they will send a carrier packet that must be filled out and submitted quickly. Delays can lead to another trucking company booking the load before you do.
4. Can Filling Out the Carrier Packet Lead to an MC Ban?
Some brokers may restrict or ban an MC Authority if they detect that the carrier packet is being filled out from outside the United States. Since we are not based in the U.S., we have a dedicated carrier packet filing team from United States that ensures all documents are processed correctly and in compliance with broker requirements. This prevents any issues with your MC and ensures a seamless load-booking process. This 100% guarantees smooth load booking without any risks to your MC.
5. What Services Do We Offer as a Dispatch Company?
We provide:
6. Do We Offer Non-Forced Dispatch?
Yes, we provide non-forced dispatch. If you don’t like a load, simply let us know, and we’ll reject it while searching for another that suits your preference.
7. How Do We Find Loads for Your Truck?
We secure loads through:
8. What Are our Dispatch Fees?
9. How Do You Pay for Our Services?
We accept payments via Zelle, ACH, and direct deposit. And We will bill you once in a week.
10. Do We Handle Factoring?
Yes, we can submit your paperwork to a factoring company to ensure fast and hassle-free payments.
11. Can You Set My Preferred Lanes and Regions?
Absolutely! Let us know your preferred lanes or regions, and we’ll find loads accordingly. We also ensure you never get sent to low-paying backhaul areas.
12. Do We Provide Dedicated Lanes?
While we can’t guarantee dedicated lanes initially, over time, once you establish consistency with a shipper, we can request dedicated routes on your behalf.
13. Do We Handle All Paperwork?
Yes, we manage:
14. Will We Sign a Contract with Your Trucking Company?
No long-term commitments! You are free to start and stop working with us at any time without any penalties.
15. Can You Work with Multiple Dispatchers at the Same Time?
Yes, you can work with another dispatcher while using our services. However, to ensure seamless load management, it’s best to avoid overlapping bookings.
16. Do We Provide a Dedicated Dispatcher?
Yes! You will have a dedicated dispatcher assigned exclusively to your truck. They will not dispatch any other carrier, ensuring full attention to securing the best loads for you. Since the trucking market is highly competitive, having a dedicated dispatcher helps in faster load booking and better route planning.
17. Will Brokers Work with a New Authority?
Some brokers require at least 90+ days of MC activity before working with a carrier. However, since we have direct connections with over 100 brokers, we can help new authorities secure loads with brokers that accept them.
18. Do We Have Direct Shipper Contracts?
Yes, we have direct shipper contracts, but they are typically available for more experienced carriers. As you establish a consistent track record, we can work towards securing direct contracts for you.
19. How Do We Negotiate Rates for Loads?
We leverage our strong industry connections to secure the best rates. Our team works directly with transportation managers across multiple states, ensuring we negotiate genuine and competitive rates with brokers.
20. Can You Get Accessorial Pay Like Detention and Layover Fees?
Absolutely! We always advocate for detention, layover, and TONU (Truck Ordered Not Used) fees on your behalf. We ensure that brokers honor these payments when applicable, so you get compensated for your time and efforts.
21. Can We Check a Broker’s Credit Score?
Yes! Before confirming a load, we verify the broker's credit score based on your factoring company’s requirements. This ensures you work with brokers who have a strong payment history, reducing any risk of non-payment.
22. What If You Break Down on the Road?
We assist in load rescheduling and provide contacts for roadside assistance when needed. Through our network of 200+ roadside service providers, we can help you get back on the road quickly. Plus, using our referral, you may receive exclusive discounts on repair services.
23. Can You Use Our Service If You Already Have a Dispatcher?
Yes! You can use our services even if you have another dispatcher. We offer short-term trials, allowing you to evaluate our performance before making a decision.
24. Do We Provide Accounting and Bookkeeping Services for Your Company?
Yes, we offer professional bookkeeping and accounting services for trucking businesses. For more details, feel free to contact us.
25. Can We Help You Expand My Trucking Business?
Absolutely! We provide guidance on adding more trucks, hiring drivers, and securing consistent freight to help you scale your operations smoothly.
26. How Many Loads Can You Expect Per Week?
The number of loads depends on your equipment type, preferred lanes, hours of service, and availability. On average, truckers running consistently can expect 3-5 loads per week.
27. How Do We Handle Lumper Fees?
Lumper fees are usually reimbursable by the broker or shipper. We ensure they are added to your rate confirmation before you accept a load, so you are never left paying out of pocket.
28. Do We Book Loads for Same-Day Deliveries?
Yes! We book the same-day and expedited loads based on your location, equipment, and availability.
29. Can You Switch to Another Dispatcher If I’m Not Satisfied?
Yes! If you’re not happy with your assigned dispatcher, just let us know—we have multiple experienced dispatchers available. If you’re still unsatisfied with our service, you can cancel anytime, as we have no long-term contracts.
30. What If You Have a Safety Audit Coming Up?
We help you stay compliant by organizing and maintaining proper load documentation and records, making the audit process smooth and hassle-free.
31. What Happens If a Broker Cancels a Load After you Accept It?
If a broker cancels a load after confirmation, we negotiate for TONU (Truck Ordered, Not Used) fees to compensate you for lost time and potential revenue.
